Returns & Exchanges
At Simon Pearce, we take pride in the handcrafted quality of our glassware and pottery. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to return and receive a prepaid shipping label.
Pack with Care
Carefully repackage your items in their original boxes with the provided packing slip, ensuring all fragile pieces are securely cushioned for transit.
Ship the Package
Affix the prepaid return label to your package and drop it off at any authorized shipping location or schedule a carrier pickup.
Receive Your Refund
Once our artisans inspect the returned items at our warehouse, we will issue a refund to your original payment method, typically within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing